Before work starts
If a paid project is cancelled before development or other substantive work begins, the customer may request a refund, less any clearly disclosed non-recoverable third-party charges.
After work has started
For custom digital services, refund eligibility is assessed according to work already completed, resources committed and the agreed project scope. Any approved refund may be reduced by the value of completed work.
After final delivery
Completed and accepted custom digital deliverables are generally not refundable. If the delivered work materially differs from the agreed scope, contact us promptly so we can review and attempt to correct the issue.
Duplicate or incorrect payment
If you believe you were charged twice or paid an incorrect amount, contact us with the transaction reference so we can investigate.
How to request a refund
Email shahzaibkhokher030@gmail.com or call 0323 3200938 with your name, project/order reference, payment reference and reason for the request.